Refund Policy
Thank you for shopping with us at MastarSEO. We strive to provide the best digital services and products to our valued customers. However, we understand that there may be situations where a refund may be necessary. Please read the following refund policy carefully.
1. Digital Product & Service Refunds
Due to the nature of digital products and services (which cannot be returned once delivered), our policy on refunds is as follows:
Full Refund (100%):
You are eligible for a full refund only if the product or service has not yet been delivered, or if there is a technical issue with the product or service that we are unable to resolve within 7 days of your purchase.
Partial Refund (50%):
If you are not satisfied with the quality or effectiveness of the digital service provided but have used less than 50% of the service (for example, initial consultations, reports, or services that were not fully delivered), you may be eligible for a 50% refund. The refund must be requested within 7 days of purchase.
Partial Refund (40%):
If the service was partially delivered (i.e., some portion of the work was completed), you may be eligible for a 40% refund. This applies if you decide to discontinue the service before its full completion, but it must be within 14 days from the date of purchase.
Partial Refund (20%):
If you have used more than 50% of the service or product, but still wish to request a refund, you may be eligible for a 20% refund. This applies if you have received the product/service for an extended period but are unsatisfied with the results. The refund request must be made within 14 days from the purchase date.
2. Refund Process
To request a refund, please contact us via our contact page or email at [your contact email]. Please provide the following details:
- Your order number
- A description of the issue
- The reason you are requesting a refund
We will review your request and respond within 5-7 business days. Refunds will be processed to the original payment method.
3. Exceptions
We do not offer refunds in the following cases:
- After 14 days of purchase, except in cases where the service/product is technically faulty.
- If you have received the full value of the product or service as described (e.g., fully completed SEO campaigns, reports, or consultations).
- If you have violated our terms of service or used the product inappropriately.
4. Non-Refundable Services
Some services may be explicitly marked as "non-refundable" due to their nature or special pricing. These services will be outlined at the time of purchase.
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Important: We reserve the right to amend this policy at any time. Any changes will be posted on this page, and we encourage customers to review it regularly.
if you have any question about refund please contact us
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